Skip to main content

What happened

Your organization’s members have used this month’s Radar chat allowance. The allowance is shared by everyone in the organization and renews at the start of each calendar month (UTC); the error’s detail says when. An organization without a payment method on file has a small trial allowance; one with a payment method has a much larger one. Reading and deleting existing conversations keeps working. Only starting a conversation with a message, sending a message, or resuming a turn returns this error. A message already being answered when the allowance runs out is finished.

How to fix

Without a payment method: add one

The full allowance applies as soon as the organization has a payment method on file. Add a payment method in your organization’s billing settings.

With a payment method: wait, or ask for more

Wait for the allowance to renew, or contact us to raise it.